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Troubleshooting

Browse approved Troubleshooting articles and use support escalation when this category does not answer your question.

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Troubleshooting

Troubleshooting

What should I do if a scan is blocked?

If a scan is blocked, review robots.txt, WAF rules, rate limits, redirects, canonical tags, and render-only pages. Temporarily allow the scanner user agent for public support URLs, then rerun the scan and compare the blo...

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If a scan is blocked, review robots.txt, WAF rules, rate limits, redirects, canonical tags, and render-only pages. Temporarily allow the scanner user agent for public support URLs, then rerun the scan and compare the blocker report.

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